Shipping & Returns
When can I expect my package?
We do our utmost to get your package to you as soon as possible! Once your order is placed (on working days), we will prepare it for shipping within 24 hours .
Here are our estimated delivery times:
Netherlands: 1-3 working days (Often the next working day!)
Western Europe: 2-7 working days
Rest of the world: 6-14 business days
How is my order shipped and can I track it?
All orders are carefully packed and shipped with PostNL . As soon as your package is on its way, you will receive a Track & Trace code from us by email. With this you can easily follow your package to the front door!
Good to know: Is your order small enough? Then we will send it as a letterbox package via PostNL . Handy, because you don't have to stay home to receive it and it simply falls into your letterbox - of course also with a tracking link!
Can I also pick up my order somewhere?
Yes, of course! If it suits you better to pick up your order yourself instead of receiving it at home, that is no problem. As soon as your package is on its way, you can use the Track & Trace link at PostNL to arrange for it to be delivered to a collection point near you. You will not see this option directly at checkout, but you can set it yourself.
How can I return my order?
Of course, it can happen that an item is not quite what you expected. No problem! You can return your purchase within 14 days of receipt.
This is how it works: Send us a DM via Instagram or an email to [your_email_address_here] with the reason for return. We will then help you directly with the return address.
- Please make sure the item is in its original condition, exactly as you received it.
- You may use the original packaging for the return shipment.
Important : always send your return with a Track & Trace code . This way we know for sure that the package arrives safely and we can confirm the shipping and receipt time.
Once we have received your return, we will process it within 3 business days . We will send you a confirmation when this has happened.
Please note : Returns that arrive later than 14 days after receipt, unfortunately we can no longer refund. We will refund the purchase amount (excluding the costs for the return shipment) within 7 days after processing your return.